FAQ

FREQUENTLY ASKED QUESTIONS

Q: How quickly will my order be shipped?

A: We offer some of the FASTEST shipping times around! If your box is in stock, it will be shipped from our shop in the US within 24 HOURS! (Monday-Friday 10am-5pm pst). If your order is placed after 5pm pst on Friday, it will ship first thing Monday. We do not operate on Saturdays and Sundays. Once your order ships please allow 3-7 days transit time, unless you select faster expedited shipping.

 

Q: Where do your booster boxes ship from?

A: All of our boxes ship directly from our shop here in Northern California, USA! Never wait weeks again for Japanese Boxes from Japan. We ship directly from within the US.

 

Q: Do you allow refunds or cancellations?

A: We only allow refunds/cancellations prior to your order being shipped. Once it ships, it is no longer eligible for a refund or exchange. This allows us to ensure that 100% of our products remain factory sealed and never tampered. Once the box ships, it is yours to keep. We appreciate your understanding.

 

Q: Do you offer wholesale or high volume purchase discounts?

A: YES! We sure do. We regularly supply trading card shops and streamers with multiple booster boxes. If you'd like to place an order over $1,500 please contact us via our contact form. Or at: support@tokyotcg.com